But the comment sections on most highly-trafficked sites, the ones automatically included to drum up interaction, do nothing to collapse the distance between the journalist and her audience. Instead, they have only served to cement that vast chasm, lead to the strengthening of the ramparts. Ask any Internet writer, and they can recite you our creed and code: Don’t read the comments. The language widely used to discuss commenters is the same as for an invading barbarian army, because it’s easier to imagine a vast sea of abstracted piranhas than actual people behind their computer screens clamoring for blood… The comment section is the most vivid example of the failure to see other humans on the Internet as living, breathing people, ones with ambitions and failures and favorite snack foods and jobs to do, not avatars or figments of our imagination.
